For the purpose of the Act, we are a data intermediary when we process personal data on behalf of and for the purposes of another organisation. At the same time, we also collect, use, and disclose personal data for reasonable and appropriate purposes.

LifePlus may, from time to time, update this Privacy Statement to ensure that this Privacy Statement is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements. Please check back regularly for updated information on the handling of your Personal Data.

Personal Data

In this Privacy Statement, “Personal Data” refers to any data, whether accurate or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which the organisation has or is likely to have access, including data in our records as may be updated from time to time.

Examples of Personal Data you may provide to us include your name, NRIC, passport or other identification numbers, telephone number, mailing address, email address, transactional data and any additional information relating to any individuals which you have provided us in any forms of interaction with you.

Collection

LifePlus may collect, process, and store:

Personally identifiable information, such as:

1. Your email address and name when you contact us;
2. Details contained in the relevant documents were submitted as a form. These details may include your name, mobile number, email address, and details about your intentions of contacting us; (“Personal Information”)
3. Information regarding your computer hardware and software when you utilise our Website. The information may include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by LifePlus for the operation of the Services, to maintain the quality of the Services, and to provide general statistics regarding the use of the LifePlus Website.

Use of Personal Information

LifePlus uses the collected information:

1. To operate the Website and deliver our services;
2. To process, and where necessary, respond to enquiries or requests;
3. To collect customer feedback;
4. To inform you of changes to either the Website or Services.

Disclosure

We will not:

a) Disclose your personal information except to those to whom disclosure is required to effectively provide our services to you or in the management, operation and administration of our business and who are similarly bound to hold your data in confidence;

b) Disclose your personal information unless required to do so by law or in the good faith belief that such disclosure is reasonability necessary 

(i) for professional advisers, e.g. lawyers, 

(ii) to comply with legal processes such as if required by any court, tribunal, regulator, government department, agency, ministry, statutory board or relevant authority 

(iii) respond to claims that any personal data provided to us violates the rights of third parties 

(iv) protect our rights, property or personal safety and that of our clients or the public.

Usage of cookies and analytical tools

Our website uses cookies. By using our website, you consent to our use of cookies which will provide you with a more personalised experience. You can choose to turn off all cookies. If you turn cookies off, you will not have access to various features that make your user experience more efficient. Additionally, some of our services may not function properly. Please refer to your browser’s settings to check if the cookies have been enabled on your computer.

We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about our website usage through cookies stored on users’ computers. The information generated relating to our website is used to create reports about the use of our website. Google stores this information. If you want to opt out of Google Analytics, you can download and install the add-on for your web browser at https://tools.google.com/dlpage/gaoptout 

We may also include third party links on our website for your convenience and information. These linked sites have separate and independent privacy policies. Hence, we undertake no responsibility or liability for the content and activities of these linked sites, and we encourage you to consult the privacy policies contained within their sites.

Security Of Your Personal Information

We strive to maintain the safety of your Personal Information.

To safeguard your personal information, all electronic storage, hosting, processing, transmission and backup (for disaster recovery or otherwise) of personal and other information are secured with appropriate administrative, physical and technical security measures. 

While we will make reasonable efforts to maintain the confidentiality and security of your data, we cannot guarantee that any information that is transmitted or stored electronically is completely secure or that no harmful code will enter our website (for example, viruses, bugs, trojan horse, spyware, adware).

For users with a username and password login, you accept the responsibility to keep the username and password secure and confidential and not disclose or permit it to be disclosed to any unauthorised person(s) and to inform us as soon as reasonably possible if you know or suspect that someone else has access to your account or believe that your confidentiality has been compromised in any way or that unauthorised transactions have taken place. We are not liable for any damage from any security breaches on unauthorised and/or fraudulent use of your account.

Any payment transactions will be encrypted using SSL technology. Unfortunately, no internet-based service is entirely secured. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Access to, Updating, and Non-Use of Your Personal Information

Subject to the exceptions referred to in section 21(2) of PDPA, you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send us an email. We may make a small charge for this service.

We want to ensure that your Personal Information is accurate and up to date. If any of the information you have provided to LifePlus changes, for example, if you change your email address, name, or contact number, please let us know the correct details by emailing our clinic staff. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove inaccurate information.

You have the right to ask us not to collect, use, process, or disclose your Personal Information in any manner described herein. We will typically inform you (before collecting your Personal Information) if we intend to use your Personal Information for such purposes or if we intend to disclose your Personal Information to any third party for such purposes. You can give us notice of your intention to halt the collection, use, processing, or disclosure of your personal information by emailing us. 

Links to Other Websites

Our Website may contain links to other websites. This Privacy Policy only applies to this website, so when you link to other websites, do note that their privacy policy will take precedence. 

Changes To This Statement

LifePlus will occasionally update this Privacy Policy to reflect customer feedback. LifePlus encourages you to review this Privacy Policy for updates periodically. 

Enquiries

If you require more information relating to this statement or require amendments or withdraw your consent, please get in touch here